Terms of service
These Terms of Service govern your use of ravelie.com and purchases made from Ravelie.
Ravelie is operated by GISBORN LTD, with a business address at 24–26 Arcadia Avenue, London, N3 2JU, United Kingdom.
By using our website or placing an order, you agree to these Terms. Nothing in these Terms affects rights that cannot lawfully be excluded or limited under applicable consumer law.
Our products
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colours and photographs are accurate.
Colours and finishes may appear slightly different depending on lighting, screen settings and natural variations in materials. Any such variation does not affect your right to receive goods that correspond with their description.
You should check the dimensions, specifications, electrical requirements and intended location of a product before ordering.
Lighting products must be installed and used in accordance with the product instructions and applicable electrical and building requirements. Where professional installation is required, installation should be carried out by an appropriately qualified person.
Prices
Prices are displayed in GBP unless stated otherwise.
The total price payable, including applicable taxes and delivery charges, will be shown before you complete checkout.
We may change prices for future orders at any time. A later price change will not alter the price of an order that we have already accepted.
Orders and acceptance
When you place an order, you are offering to purchase the selected goods.
An automated order acknowledgement confirms that we received your order but does not necessarily mean that we have accepted it. A contract is formed when we confirm acceptance or dispatch of the goods, unless we clearly tell you otherwise.
We may decline or cancel an order before dispatch for a genuine reason, including an obvious pricing or listing error, unavailable stock, inability to deliver to the supplied address, or reasonable fraud or security concerns.
If we cancel an order after taking payment, the affected amount will be refunded.
Payment
Payment must be made using one of the payment methods available at checkout.
You confirm that you are authorised to use the payment method supplied and that the billing information you provide is accurate.
Delivery
Delivery destinations, available services, charges and estimated delivery times are shown during checkout where applicable.
Our Shipping Policy forms part of these Terms.
Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.
Cancellations, returns and refunds
Your rights to cancel an online purchase and your rights in relation to faulty, damaged or misdescribed goods are explained in our Return and Refund Policy.
Nothing in these Terms or any other Ravelie policy is intended to remove or restrict your statutory consumer rights.
Product availability
Products may become unavailable after an order is submitted because of stock discrepancies or other circumstances outside the ordinary ordering process.
If we cannot supply an item, we will notify you and refund any amount paid for that item.
Website use
You may use the website for lawful personal shopping and informational purposes.
You must not intentionally interfere with the website, attempt unauthorised access to systems or accounts, introduce malicious software, scrape the website in a way that materially disrupts its operation, or use the website for unlawful or fraudulent activity.
Intellectual property
The Ravelie name, branding, logos, website design, written content, photographs and other original material on the website are owned by or licensed to Ravelie or GISBORN LTD unless stated otherwise.
You may not reproduce, distribute or commercially exploit this material without permission except where permitted by law.
Third-party services and links
Our website may use or link to services supplied by third parties, including payment, delivery, analytics and ecommerce technology providers.
Third-party websites operate under their own terms and policies. A link to another website does not by itself mean that we endorse everything on that website.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
If you are purchasing as a consumer, Ravelie is not responsible for losses that are purely business-related and were not reasonably foreseeable consequences of our breach.
Events outside reasonable control
We are not responsible for delay caused by circumstances genuinely outside our reasonable control. Where such circumstances affect an order, we will take reasonable steps to minimise the impact and communicate material delays.
This provision does not remove any cancellation, refund or other rights you have under applicable law.
Privacy
Personal information is handled in accordance with the Privacy Policy published on our store.
Changes to these Terms
We may update these Terms from time to time for legal, regulatory, operational or service-related reasons.
The Terms that apply to a purchase are those in effect when the relevant contract is formed, unless a change is required by law.
Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer resident in Scotland, Northern Ireland or another jurisdiction that gives you mandatory local consumer protections or rights to bring proceedings in your home courts, those rights are not affected by this provision.
Contact
Ravelie / GISBORN LTD
24–26 Arcadia Avenue
London, N3 2JU
United Kingdom
Email: support@ravelie.com
Phone: +44 7418 602132
Website: ravelie.com